Delivery to Mainland UK excluding Rural Scotland
Delivery is free for orders over £50 (ex. VAT) and £5 for orders under £50 – anywhere in Mainland UK except Rural Scotland.
Deliveries outside Mainland UK and Rural Scotland will incur addition charges and delivery dates will vary - email us at firstname.lastname@example.org and we will confirm arrangements.
Customers inside London’s Congestion Zone will be charged an additional £11.00 delivery surcharge.
We deliver Monday to Friday excluding public & bank holidays.
We aim to deliver next working day before 5pm if your order is received before 2pm or one working day later before 5pm if your order is received after 2pm. Delivery to some areas of UK may be up to 3 working days - if your delivery is time critical you can check specific delivery days for your area by contacting us at email@example.com.
Orders placed online, using our Shopify secure payment authentication can be delivered to any address in the mainland UK.
Please check your delivery as soon as possible.
If you have just had a delivery and something is wrong, looks like the wrong size or not what you expected please email us, don't open the sealed packaging.
Returns and incorrect products are far more easier to deal with when they are fresh in everyone’s minds. We will always work with you to find the best solution and because we use our own transport we can rectify mistakes quickly and efficiently without you having to possibly take another day off, you never know the driver may even be coming back past your door.
Delivery location is defined as the front door, ground floor or into an attached garage. Due to the weight of many items we deliver, we’re unable to carry items upstairs for you. Whilst our drivers will do all they can to help, they’ll need assistance for difficult deliveries, i.e. 5th floor flat with no lift.
If you know of any delivery obstacles, please notify us when we book in your delivery with you.
We try very hard to keep our delivery charges to a minimum. When we receive your order we’ll contact you to advise a delivery date when access will be needed. If you need to change this date, please notify us as soon as possible.
If we attempt the delivery as pre-arranged and nobody is available, we’ll need to rebook another date with you and charge an additional delivery charge.